Account Manager Jobs

TLScontact, Beijing, China

About Company:

TLScontact is a pioneering company specialized in providing customer relationship management excellence within a face-to-face environment. We are part of the Teleperformance Group, the worldwide leading provider of exceptional customer experience in all our 81 countries of operations.

We operate a growing number of face-to-face contact centers worldwide. TLScontact offers its clients an end-to-end solution, starting with information provision across multiple media platforms, to the direct face-to-face contact experience and back office tasks. Our contact centers are the essential link between organizations and their customers.

About this job:

TLScontact is looking for an Account Manager to help manage our relationships with clients across the country and internationally. An Account Manager is dedicated to building and maintaining strong client relationships on a foundation of open and effective communication, ensuring TLScontact is positioned to deliver high impact results through our services that are in line with client goals, objectives, and expectations. An effective Account Manager must have an understanding of the customer service industry, and how it integrates with other aspects of marketing to effectively drive day-to-day execution of the services. The mainly duties are showed as below:

  • Developing, coordinating and implementing first-class customer services
  • The achievement of all client led Service Level Agreements
  • Directly leading, developing, motivating, coaching, managing and organizing teams of Supervisor and Customer Service Advisers
  • The provision of statistical and analytical insights to help shape and drive the operations to succeed in meeting the client’s SLA
  • Maximizing productive efficiency within the company and improving on our current delivery and reporting processes
  • Ensuring the quality of customer service
  • Ensuring appropriate communication channels exist between the staff and customers
  • Build up customer relationship and ensure business continuity
  • Responsibilities may change as the business grows and so therefore any candidate will need to be able to adapt to the changing needs of the business
Requirement:

Qualifications:

  • Bachelor degree or above in business administration or related field

 

Experience:

  • Prefer having more than 2 year experiences in a customer service environment essential, or marking, sales or other related field, preferably within a large international organization

 

Skills and abilities:

  • Germany as mother language
  • Excellent command in English, additional fluency in any other languages as an advantage
  • Excellent communication and interpersonal skills
  • Demonstrable skill in independent problem-solving
  • Be able to express comprehensive ideas in a clear
  • Be able to establish and maintain effective relationships with team members and customers
  • Knowledge of customer service techniques and principles
  • Experience of managing in a collaborative team environment, delegating workloads and authorities
  • Familiar with CRM system
  • Self-motivated, patient and professional
  • Strong sense of responsibility and ability to work well under pressure
  • Must have advanced knowledge of Microsoft Word, Excel, PowerPoint
Native Language: German
Working Experience: 3-5 years
How to apply:

If you are interested in the position, please submit your resume to job.cn.corp@tlscontact.com with the title of name+position+source. Thanks for all your cooperation.

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